Frequently Asked Questions

QUESTION: What is your cancellation policy?

ANSWER: We require a 72-hour notice in order for you to receive your money back, minus a small cancellation fee of $25. If at any time after the 72 hours you would like to cancel, you will be charged the full rental amount unless we can rent the boat you had reserved, then you will receive a refund minus the cancellation fee.

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QUESTION: What if the weather is really bad on the day of our reservation?

ANSWER: We are constantly keeping an eye on the weather to ensure our renters have the best experience possible. If we decide to cancel the day due to pouring rain, extremely high winds, and/or thunderstorms, you will receive a full refund unless we can reschedule your reservation. 

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QUESTION: Can I bring my dog who is well trained?

ANSWER: You may bring your dog but there is a $40 pet fee per animal AND WE WILL CHARGE A $200 CLEANING FEE FOR ANY VOMIT/URINE OR FECES.  YOU WILL ALSO BE FINANCIALLY RESPONSIBLE FOR ANY DAMAGE YOUR PET CAUSES.

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QUESTION:  IS FUEL INCLUDED IN THE PRICE?

ANSWER: NO 

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QUESTION: HOW MUCH WILL I BE CHARGED FOR FUEL?

ANSWER: YOU WILL BE CHARGED FOR THE FUEL YOU USE.  

 

FUEL IS APPOROXIMATELY $6.50 PER GALLON AT THE GAS DOCK.  YOU START WITH A FULL TANK AND WE TOP IT OFF WHEN YOU RETURN.  WE CANNOT GIVE AN ANSWER FOR HOW MUCH FUEL YOU WILL USE.  IT DEPENDS ON WHAT YOU DO, HOW MUCH WEIGHT IS ON THE BOAT, IF YOU ARE DRIVING FAST, PULLING A TUBE OR SIMPLY PUTZING AROUND THE LAKE AT A LEISURELY PACE. 

 

THERE IS A LOT TO CONSIDER WHEN FACTORING HOW MUCH FUEL YOU WILL USE.  PULLING A TUBE IS LIKE PULLING A TRAILER AND WILL CAUSE YOU TO USE MORE FUEL THAN NORMAL.

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QUESTION: WILL WE RUN OUT OF FUEL?

ANSWER: PROBABLY NOT.  OUR BOATS HOLD 55 GALLONS OF FUEL AND WE NEVER HAVE HAD ANYONE USE MORE THAN THAT IN ONE DAY.​

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QUESTION:  HOW MANY PEOPLE CAN FIT IN A TRITOON?

ANSWER: OUR 25' TRITOONS HOLD A MAXIUM OF 12 PEOPLE.  OUR 27' TRITOONS HOLD A MAXIMUM OF 14 PEOPLE.  (CHILDREN COUNT!)

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QUESTION:  WE ONLY HAVE A COUPLE PEOPLE DO YOU HAVE ANY SMALLER BOATS?

ANSWER: NO.  WE HAVE 25' OR 27' TRITOONS.  WE BUILD OUR BOATS BIG FOR STABILITY ON TORCH LAKE.  TORCH LAKE CAN GET ROUGH AND WILL NOT BE SAFE IN A SMALL BOAT.  WE CARE ABOUT THE SAFETY OF OUR GUESTS.

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QUESTION: WHAT IS THERE TO DO ON THE LAKE? (WE GET THIS QUESTION A LOT!)

ANSWER:   SWIM -TALK - LAUGH - DANCE - CREATE MEMORIES! OR RENT A TUBE AND TAKE TURNS TUBING BEHIND THE BOAT.  OR GO TO THE SANDBAR AND FIND A GAME OF VOLLEYBALL OR MEET NEW PEOPLE.  OR DRIVE AROUND THE LAKE AND RELAX.  

TORCH IS NOT A COMMERCIAL LAKE - THERE ARE NO OTHER RESTUARANTS BESIDES THE DOCKSIDE ON TORCH LAKE.  IT IS A RESIDENTIAL LAKE.  

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QUESTION: DO YOU RENT TOWABLES?

ANSWER: YES (CLICK HERE)

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QUESTION: CAN WE BRING OUR OWN SKIS? WAKE-BOARD? KNEE-BOARD?

ANSWER: NO - UNFORTUNATELY OUR INSURANCE DOES NOT ALLOW FOR ANYONE TO PRACTICE ANY WATERSPORTS BESIDES TUBING.

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QUESTION: CAN WE TUBE BEHIND THE JET SKI?

ANSWER: NO - OUR INSURANCE DOES NOT ALLOW FOR ANYTHING TO BE TOWED BEHIND THE JET SKI.

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QUESTION: HOW MANY PEOPLE CAN RIDE ON A JET SKI?

ANSWER: TWO

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QUESTION: CAN I BRING A COOLER ON THE JET SKI?

ANSWER: A SMALL FABRIC COOLER MAY FIT - YOU MAY NOT BRING ANY ALCOHOL.  WE HAVE A ZERO TOLERANCE ALCOHOL AND DRUG POLICY ON OUR JET SKIS.

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QUESTION: DO I NEED TO BRING MY OWN LIFEJACKETS?

ANSWER:  NO - WE CAN PROVIDE EVERY LIFEJACKET YOU NEED.  OUR BOATS ARE EQUIPPED WITH 12 - 14 LIFEJACKETS AND WE WILL FIT CHILDREN, INFANTS AND TODDLERS FOR THEIRS.

(THE LAW REQUIRES A HOOD WITH A HANDLE FOR CHILDREN UNDER 6).

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QUESTION: HOW MUCH IS IT TO SECURE A RESERVATION?

ANSWER: TO MAKE A RESERVATION YOU WILL NEED TO PAY 50% OF YOUR TOTAL RESERVATION.  THE REMAINING 50% WILL BE DUE WHEN YOU ARRIVE.

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QUESTION: DO YOU TAKE A DAMAGE DEPOSIT?

ANSWER: FOR THE JET SKIS - YES. $500.  FOR THE TRITOONS - NO.  

YOU WILL SIGN A WAIVER AND ACCEPT FULL FINANCIALLY RESPONSIBILITY FOR ANY DAMAGE TO OUR EQUIPMENT WHILE IN YOUR CARE.  

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QUESTION: DO YOU OFFER INSURANCE?

ANSWER: NO - IF YOU WOULD LIKE TO HAVE INSURANCE TO COVER YOUR RENTAL PLEASE CHECK WITH YOUR HOMEOWNERS INSURANCE.

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QUESTION: i DO NOT KNOW HOW TO DRIVE A BOAT, DO YOU OFFER CAPTAINS?

ANSWER:  WE DO NOT PROVIDE CAPTAINS.  WE DO OFFER HANDS ON TRAINING DURING OUR DEMONSTRATION DRIVE.  KEEP IN MIND WE OWN HIGH END EQUIPMENT AND YOU WILL BE RENTING A $80,000 - $100,000 BOAT SO MAKE SURE YOU ARE COMFORTABLE DRIVING IT.

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QUESTION:  WHY CAN'T WE DOCK IN ALDEN, OR BUTCH'S OR TRAVEL DOWN TORCH RIVER?

ANSWER:  WE HAVE STAINLESS STEEL PROPS AND EXPENSIVE BOATS WITH EXPENSIVE MOTORS.  TO PROTECT OUR CUSTOMERS AND OUR EQUIPMENT FROM SEVERE DAMAGE WE HAVE RULES THAT WE EXPECT OUR CUSTOMER TO ADHERE TO.  IT WOULD BE THE SAME IF YOU RENTED A CORVETTE FROM US AND WE ASKED YOU NOT TO DRIVE IT DOWN A DIRT ROAD.  (OUR BOATS ARE MORE EXPENSIVE THAN A CORVETTE).

THERE ARE PLENTY OF RENTAL COMPANIES WITH NO RESTRICTIONS.

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QUESTION:  CAN WE TAKE THE BOAT TO OUR DOCK?

ANSWER: AS LONG AS WE APPROVE THE LOCATION IN ADVANCE.  PLEASE CALL OR EMAIL THE ADDRESS AND WE WILL GET BACK TO YOU AS SOON AS POSSIBLE.

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QUESTION: ARE WE ALLOWED TO FISH OFF THE BOAT?

ANSWER: YES.

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QUESTION: ARE WE ALLOWED TO BRING A GRILL?

ANSWER: NO

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QUESTION: What time can I pick up the boat?

ANSWER: We have several different time slots for pickup and drop-off:

1. 9:00am - 5:00pm

2. 9:30am - 5:30pm

3. 10:00am - 6:00pm

4. 10:30am - 6:30pm

5. 11:00am - 7:00pm

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QUESTION: ​What is the temperature of the lake?

ANSWER: TORCH LAKE IS SPRING FED AND OVER 300' DEEP IN SPOTS.  IT TAKES AWHILE IN THE SPRING TO WARM UP DEPENDING ON THE WEATHER.  IF WE HAVE WEEKS OF WARM WEATHER THE LAKE WILL GET WARM.  IF WE HAVE WEEKS OF COOL WEATHER THE LAKE WILL STAY COOL.  IF WE HAVE WIND DAYS THE WATER GETS STIRRED UP FROM THE BOTTOM AND CAN FEEL COLD.  

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QUESTION:  WHERE IS THE SANDBAR?

ANSWER: (CLICK HERE)

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